I am giving a bad review because...I looked at your website on Sunday morning and it said you were open until 5. I drove for 45 minutes to get a part I needed and you were NOT OPEN! Your web site won't help you if you don't keep it updated. Sorry you lost a good sale!
Thank you Ceasar for always encouraging us to shop at Bronson Ace Hardware.
Go in need help you will not get no help cause they just don't care beside their money they get per hour stand with their finger up their butt. you got to know where what everthing local it's more like help your self need help to take your stuff to your vehicle forgot it. you got to do your self.
My review is not of the sales and staff that support the front. My review is about the SERVICE and REPAIRS. I purchase a Stihl Chain Saw MS250. I also purchased their oil in order to extend the warranty. I took my chainsaw last Friday 6/23/17 to be repair. I paid the 30.00 dollar diagnostics fee and went my way. I called on Thursday 6/29 and ask to speak with the repair person "Mark" he mentioned to me that there was no info in my ticket, understandable mistake, the gal that took the chainsaw in did not write the info, It happens. I gave him the info and then things started to get heated as Mark begins to tell me that my chainsaw looks abuse, operator error, and I begin to get upset listening to Mark blaming me and accusing me of not knowing how to use a chainsaw. I explained to Mark that I read the instructions, that I did just as the manual said, that 2 pulls on choke position and then place it in run and that's how I always do it. A store that have an employee fighting with customer is not smart. Ace has always been in my book the place to shop and that's why I purchased there blowers, chainsaw, edger, etc. Because of their service. BUT this particular store has a MARK working there that does not know how to treat customers. TO THE MANAGER or STORE OWNER... Mark should be sent to customer service classes. Understand that the most valuable asset that a store clerk has should be good friendly customer skills. For Mark to fight and argue with me cause me to write this review... and I will make sure I tell a lot more people my story...
To bad this ACE isn't in Umatilla
The saying "Ace is the place of the friendly hardware man." Is so true at this Ace hardware store. Everyone is so friendly, knowledgeable and helpful. This is one of our favorite places to shop.
Bronson Ace Hardware is a US Hardware Store based in Eustis, Florida. Bronson Ace Hardware is located at 26 E Orange Ave, Eustis, FL 32726, USA.
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